At Pathfinder Research & Consultancy Center, we are committed to providing our customers with a seamless learning experience. However, we understand that there may be situations where you need to request a refund or return. Below are the details of our Refund and Return Policy for courses purchased from our website.

1. Refund Eligibility

  • Refunds are only applicable to courses that have not been accessed or completed.
  • Requests for refunds must be submitted within 7 to 10 working days from the date of purchase.
  • Refunds are not applicable for courses marked as non-refundable or courses purchased during special promotions unless explicitly stated otherwise.

2. Refund Process

To initiate a refund:

  1. Contact our customer support team at support@pathfinderconsultant.com.
  2. Provide your order ID, course details, and the reason for the refund request.
  3. Upon verification, eligible refunds will be processed within 7 to 10 working days.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The course has been accessed, downloaded, or completed.
  • The request is made beyond the 10-working-day timeline.
  • The course was purchased during a promotional period, unless explicitly stated.

4. Return Policy for Physical Materials (if applicable)

If your course purchase includes any physical materials, the following conditions apply:

  • Items must be returned in their original condition, unused, and in the original packaging.
  • Return requests must be submitted within 7 to 10 working days of receipt.
  • Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

5. Refund Payment Method

  • Refunds will be credited to the original payment method used at the time of purchase.
  • Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. Course Cancellation by Pathfinder Consultant

In rare cases where Pathfinder Consultant cancels a course due to unforeseen circumstances, a full refund will be provided to all enrolled participants. Refunds will be processed within 7 to 10 working days of the cancellation notification.

7. Agreement to Refund and Return Policy

You agree to this Refund and Return Policy by purchasing a course from Pathfinder Consultant. Customers must acknowledge and accept this policy during checkout by checking a confirmation box.

Contact Us

For any questions or assistance regarding refunds or returns, please reach out to our support team:

  • Email: support@pathfinderconsultant.com
  • Phone: +880-1326772376
  • Address: Nikunjo, H-09, Block-H, Dhanuhatarpar, Akhalia, Sylhet

We are here to help and ensure your satisfaction with Pathfinder Consultant courses.