Find the right answer, faster.
Choose a support topic below for clear guidance on your account, courses, payments, and certificates.
Account & dashboard
Registration, login, passwords, profiles, and dashboard access.
▤Courses & learning
Enrollment, lessons, course access, progress, and learning resources.
◇Payments & refunds
Checkout, accepted payment methods, transaction issues, and refund requests.
✓Certificates
Course completion, certificate access, downloads, and verification.
Common questions by topic
How do I create a Pathfinder account?
Open the Student Registration page, complete the required details, and submit the form. Use the same email address for future course purchases.
I cannot log in. What should I check?
Confirm that you are using the registered email address and correct password. Use the password recovery link if needed, then check your spam folder for the reset email.
I forgot my password. How do I reset it?
Use “Forgot password?” on the login page. We’ll email you a link to choose a new password; it expires after one hour.
Can I log in with my username instead of my email?
Yes. The login form accepts either the username or the email address on your account.
How do I access a course after purchasing it?
Log in and open the Student Dashboard. Your enrolled courses appear under My Courses. Select a course to continue learning.
How long will I have course access?
Access varies by course. When lifetime access is included, it is shown clearly on the course page before checkout.
My payment succeeded but enrollment is missing. What should I do?
Contact support with the transaction or order ID and the email address used at checkout. The team will verify the payment and course enrollment.
How do I request a refund?
Review the Refund and Returns Policy first. If your purchase is eligible, contact support with the order ID, course name, and reason for the request.
Which payment methods can I use?
Checkout is processed securely by SSLCommerz, which supports bKash, Nagad, Rocket, and Visa, Mastercard and other bank cards.
When will my certificate become available?
Certificate availability depends on the course requirements. Complete all required lessons, quizzes, and assignments before checking the certificate area in your dashboard.
What if my name is incorrect on the certificate?
Update your profile with the correct name before generating the certificate. If it has already been issued, contact support with the course name and the correction needed.
Still need help?
Our support team can help with account, course, or payment questions.